po999 Privacy Policy — Your Information Is Safe With Us

Po999 (po999.win) is one of Bangladesh's most popular online gaming platforms. From day one, we've believed that a user's personal data is their most valuable asset — and this Privacy Policy reflects that belief.

This policy explains what types of information po999 collects, why it is collected, and how it is kept secure. By accessing po999.win or using the mobile app, you are considered to have read and accepted this Privacy Policy.

We want you to use po999 with complete peace of mind. That's why this policy is written in plain, simple English so every user can easily understand it.

Po999 only collects information that is genuinely necessary to provide its services. Collecting unnecessary data goes against our policy.

Information Collected at Registration:

• Full Name, Date of Birth & Gender
• Mobile Number & Email Address (if applicable)
• Division or District of Residence
• Password (stored in hashed and encrypted form)

Information collected during KYC verification:

• National ID (NID) Number or Passport Details
• Selfie or photo (for identity verification)
• Payment Account Details (Mobile Banking/Nagad Number)

Automatically collected information:

• IP address & device details (model, operating system)
• Browser Type & Language Settings
• Login & Logout Date and Time
• Gaming History & Transaction Records
• Cookies & Session Data

Po999 uses your personal information only for specific, transparent purposes. Each purpose is clearly outlined below:

Po999 stores user data on secured servers. We follow international data protection standards and regularly delete data that is no longer needed.

• Active account data is retained for as long as your account remains open.
• Even after an account is closed, transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained in accordance with regulatory authority guidelines.
• Data from inactive accounts is automatically archived after 2 years.
• Cookie data typically expires within 30 days to 1 year.

Po999 never sells your personal information to third parties. However, your data may be shared in limited circumstances:

• Payment Processor: Relevant information is shared with Mobile Banking, Nagad, or your bank to process transactions. These partners operate under their own privacy policies.
• Security Partners: Limited data may be shared with trusted security partners to detect fraud or prevent cyberattacks.
• Legal Authorities: po999 is legally obligated to provide information when required by a court order or government directive.
• Business Changes: In the event of an ownership change at po999, users will be notified in advance and their data may be transferred to the new entity.

Cookies are small data files stored in your browser. po999 uses cookies for the following purposes:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security.
• Performance Cookies: Helps identify which sections of the website are most used, enabling ongoing service improvements.
• Preference Cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: Used to analyze overall platform usage.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not function properly.

Po999 believes every user should have full control over their own data. You have the following rights:

• Right to Access Your Data: You may request to view any information stored in your account.
• Right to Rectification: Contact support to correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

Po999 is a platform strictly for users aged 18 and above. We take a firm stance on protecting minors' data.

• Date of birth verification is mandatory at registration. Users under 18 are not permitted to create an account.
• Po999 does not knowingly collect or store personal information from minors.
• If a minor's account is found to have been activated in error, it will be immediately suspended and all associated data will be deleted.
• Parents or guardians who suspect an account has been created in their child's name can contact our support team immediately.

Po999 uses industry-leading security technology to protect your information. Our security framework operates on multiple layers:

• SSL/TLS Encryption: 256-bit SSL encryption is used for all data transmissions on the website and app.
• Two-Factor Authentication (2FA): Additional verification is available for account logins and large transactions.
• Firewall Protection: An advanced firewall system protects against cyberattacks and unauthorized access.
• Regular Security Audits: External security experts conduct regular audits of po999's systems.
• Suspicious activity detection: Automated alerts are sent when unusual login activity or transactions are detected.
• Password Hashing: Passwords are never stored in plain text — only in hashed form.

Po999 reserves the right to update this Privacy Policy as needed. Whenever changes are made, we are committed to being fully transparent:

• Prior to significant changes, you will be notified via SMS or app notification to your registered mobile number.
• The date of the most recent update will always be shown at the top of this page.
• Minor updates (such as language corrections or spelling fixes) may not be communicated separately.
• Continued use of po999 after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions of the Privacy Policy are available upon request through support.

For any questions, requests, or complaints related to this Privacy Policy, the po999 support team is always here to help. We aim to respond as quickly as possible.

• For general inquiries, reach us via live chat — we typically respond within a few minutes.
• Submit a request to delete or correct your data via email.
• Serious privacy violation complaints will receive an initial response within 72 hours.
• If a complaint remains unresolved, a final response will be provided within a maximum of 14 business days.